Cancellation/Reschedule Policy

We are happy to cancel or reschedule your appointment at no charge up to 24 hours in advance. Cancellations or reschedules made within 24 hours of your appointment will incur a fee of 50% of the scheduled service price. If canceled or rescheduled within 6 hours, the full-service fee will be charged, or the massage benefit will be forfeited. Please note that when you book an appointment, that time is reserved exclusively for you, and late cancellations prevent us from serving other clients. We kindly ask for your understanding, as therapists are compensated only when they provide a service.

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If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.