Monthly Membership Program

Billing

 

• A non-refundable initiation fee of $45 applies.

• The Serenity and Massage Monthly Membership Plan costs $87 plus tax monthly for a 60-minute massage.

• Charges occur on the 1st of each month, with credit card kept on file.

• Massage credits are non-refundable, with unlimited massages available at the membership price after benefits are used (pay as you go).

• Shared plans allow you to include up to four guests, who can use your credits. - Membership is month-to-month, with credits valid for a year.

• Update your credit card information if it changes. Lapsed payments must be to continue membership. - Prices may change with 30 days' notice.

• To cancel, email serenityandmassage@gmail.com by the last day of the before the next charge.

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Thirty Minute Add On Special

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• Members can add on a 30 minute massage for a discounted rate of $50 (normally $65).

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Massage Credit Expiration

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• Each massage credit is valid one year from the purchase date.

• If a credit is not used within one year from the date it was purchased, it expires and is no longer a payment option.

• Credits cannot be shared or transferred to anyone who is not already listed as a shared member after the membership has been cancelled.

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Shared Friends and family

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• You may add up to four (4) people of your choice onto your membership.

• Each add-on must remain on your membership for a year before being taken off.

• Upon cancellation, no credits can be transferred, and no changes can be made to the add-on members. Those already on the membership at the time of cancellation will have access to the credits until they expire.

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Client Protocol

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• Clients should arrive 5-10 minutes before a scheduled appointment.  Arriving late will cut into client’s own massage time.

• Please refrain from wearing heavy perfumes or colognes on the day of a massage.

• We ask that clients report any changes in health status before undergoing a massage.

• Serenity and Massage will not be liable for any undisclosed health conditions.

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Refunds and Cancellations

 

You cancel or reschedule your appointment free of charge up to 24 hours in advance. Cancellations within 24 hours incur a 50% charge, while those within 6 hours require full payment. Emergencies may be considered for exceptions.

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No refunds are provided for therapist preferences or unused services, and membership can be canceled anytime without penalty. To avoid charges, cancel by the end of the month prior. Massage credits are nonrefundable but valid for one year from purchase date.